Call accounting software collects and records call details, reporting on telecom usage, costs and activity. Call accounting software is more important than ever, accomplishing many necessary tasks.
The most important job of call accounting software is notifying you if your system gets hacked. The software will alert you to abnormal calling patterns helping to prevent abuse such as toll fraud. See my past article on toll fraud:
With the advent of SIP, call accounting software is a necessity. It can identify the peaks and valleys within call patterns, insuring you have the correct number of SIP trucks. This helps to reduce your overall costs, yet allows your calls to go through.
Another important use of call accounting software is allocating telecom costs among various departments within your organization. Tracking the number of calls each department places can allow for intra-company billing, ensuring each department pays for their usage.
Finally, call accounting software can also help measure employee productivity. The number and extension dialed, the time of the call, and call length can all be recorded. This information can be configured onto an innovative dashboard allowing you to quickly and easily view how productive your employees really are. Dashboards can be configured with a variety of graphs, call summaries or a feed of the details making it easy to decipher and to utilize the information.
As always, if you have any questions with regard to call accounting software or any other telecom issue please feel free to call or send me an email.
I am copied on every service order that my customers place. I briefly scan each one looking for patterns. If I see something reoccurring, with the same customer, I escalate the issue. For one customer, the email was short: “They changed out the firewall and switch and the phones are not working now.”
In many cases, telephony solutions are engineered to achieve 99.999% reliability. And yet to maintain this level of reliability we need cooperation from the customer. Just as human error shut down much of Amazon’s web services a few weeks ago, so to can this happen to your company. (http://fox6now.com/2017/03/02/human-error-amazon-broke-the-internet-with-a-typo/)
If you are making network changes it is important that they are documented. It is also important to discuss these changes with your telephony support team at BSB Communications, Inc.
If receiving calls is critical to your business, schedule time with our service department, before making changes to your network, just in case things don’t go as planned.