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E911 (Enhanced 911) means that when 911 is dialed the caller’s phone number and specific location are delivered to the correct PSAP (Public Safety Answering Point or 911 dispatcher).
What does this mean for your business?
When calling 911 it will no longer be enough just to have the local street address information that is associated with the phone system. Soon, many businesses will have to automatically give detailed telephone location information such as the building, floor, or room number to the 911 dispatcher.
Who will this effect?
The legislation requires all businesses that operate a telephone system inside one or multiple buildings, buildings that share a single address, or are more than 7000 square feet, install all necessary equipment and software to provide building, floor, and room number information to their local PSAP (public safety answering point) so that a 911 caller can be located within an area no more than 7000 square feet. Please keep in mind that Plain Old Telephone Lines (POTs) can no longer reasonably be used to dial 911 and comply with the law.
When does this go into effect?
In Michigan, as of December 31, 2016, every phone that is capable of dialing 911 on a MLTS (multi-line telephone system) must provide an ERL (Emergency Response Location). For every phone capable of dialing 911 there must be an ALI (Automatic Location Information) in the 911 databases. The fines for non-compliance range from $500.00 to $5,000.00 per offense. Please note that although Michigan doesn’t require that MLTS systems be programmed to allow the caller to dial 911 without having to dial another digit first, direct outward dial on a 911 call is recommended.
Exceptions (taken from the Michigan Legislation):
1. The building maintains an alternate method of notification and a way of signaling and responding to emergencies (which can include, but is not limited to, a communication system that provides specific location of the 911 call from within building or the building is serviced by its own medical, fire or security)
2. The MLTS Operator is not currently serviced by E911
Steps towards compliance include:
1. Upgrading to either an ISDN PRI or SIP Trunks and implementing Direct Inward Dialing (DID) numbers for each extension will be required. This technology works by attaching the detailed location information to the DID number within your carrier’s network.
2. Contact your carrier for specific details on how to input the necessary location detail. When a 911 call is placed your E911 compliant telephone system will push the DID number you have assigned to that specific extension out to your carrier. Your carrier then relays your address information, in addition to the more detailed location information, over to the 911 Call Center. The dispatcher can then dispatch emergency service to your approximate location.
3. Check with your telephone system manufacture for E911 compliance. Many businesses will find they are not compliant.
For specific E911 guidelines, or to find out if your business is compliant, feel free to give me a call or send an email.