Power Backup can Keep Your Business Running

If you use computers, telecommunication equipment, or electrical equipment to run your business (which most of us do) you need a battery backup to protect from a disruption in business, loss of data, or damage to your equipment. How well does a surge protector, offline battery backup or online battery backup protect your equipment?

A quick acronym defined; UPS stands for uninterruptable power supply. Most are unaware that UPS backups are classified as offline or online. Offline, which provides basic electrical protection, includes a simple surge protection and battery power in event of a power outage. Offline is the least costly solution and consequently the most deployed solution. With an Offline UPS your equipment is connected directly to the utility power with very little surge protection for your electronic equipment. When a power failure occurs the switch inside the UPS almost immediately begins providing the voltage via the batteries. Long-term use can result in equipment damage because the voltage produced may not be exactly the same as it is from the utility pole.

Online, which in the past was only available to large enterprises, is now available to anyone. The cost of the unit is more, but the benefit of online is that it keeps the equipment from experiencing any power fluctuations whatsoever. In an online UPS, the batteries are always connected to the inverter, so that no power transfer switches are necessary if loss of power occurs. It also provides surge protection between the incoming power and your equipment. The initial cost of online backup is higher than off line, but the life span of the online UPS is much greater reducing total cost of ownership.

If you would like to get more information on a local Michigan company that produces online battery backups please give me a call.

Craig Hodges




Interested in Free Video Conferencing?


Has the recent tightening of airport security got your executives asking about video conferencing?

Are you worried about what that additional traffic will do to your MPLS network?  Do you have the budget to increase your bandwidth?

Some CLEC’s today offer unlimited local calling in addition to unlimited long distance calling, often referred to as “all you can eat” plans.  I know of one Southfield, MI based CLEC that will include ISDN BRI’s in the same calling plan.  This pricing model makes ISDN BRI Video Conferencing an unbeatable solution when compared to Video over IP.  If you are interested in learning more please take the time to make contact.

Craig Hodges


586-859-6308 – DID/Cell

Telephone Taxes Explained

If you have ever scrutinized your phone bill you might have wondered what all the charges are. If you have never carefully looked at your phone bill do so, you will be surprised. This month I will briefly explain all the extra charges that appear on your monthly bill. By breaking them down into 2 categories you can see what are taxes and what are fees authorized by the FCC.
Phone company fees:
1. Access charges: This is a fee charged to subscribers/other telephone companies by a local telephone company for using use its local network. The FCC sets a maximum per line access charge; local telephone companies can charge less than the maximum or charge nothing. Even though the FCC sets a maximum charge this is not a tax.
2. Directory Assistance: charge for placing 411 or (area code) 555-1212 directory assistance calls.
3. Monthly Calling Plan Charge: Charge for any monthly calling plan such as unlimited long distance calling.
4. Operator Assisted Calls
5. Calling Features Charges such as; call-forwarding, 3 way calling, call waiting, voice mail, or caller ID
6. Single Bill Fee: monthly fee for combining local and long distance charges onto one bill
7. LNP (Local Number Portability): LNP fees allow residential and business customers to retain their existing local telephone numbers when switching from one telephone service provider to another but staying at the same physical location.
Taxes or other government mandated fees:
1. 3% Federal Excise Tax: applied only to local service billed separately from long distance service.
2. State and Local Taxes: imposed by state, local, and municipal governments on goods and services (may be labeled gross receipts taxes).
3. Universal Service Charges: The Universal Service Fund (USF)/Universal Connectivity fee provides support to promote access to telecommunications services at reasonable rates for people living in rural and high-cost areas, low income consumers, rural health care facilities, and schools and libraries. Telecommunications service providers and certain other providers of telecommunications must contribute to the federal USF based on a percentage of their interstate and international end-user telecommunications revenues. A Universal Service line item will appear on telephone bills if a company chooses to recover its USF contributions directly from its customers.
4. 911 and TRS (Telecommunications Relay Service) Charges: 911 fees are a local government charge to help pay for emergency services such as fire and rescue. TRS charges help pay for the relay center that transmits and translates calls for people with hearing or speech disabilities.
I hope this brief overview of the numerous charges on your phone bill help you understand your bill. If you have additional questions or want to save money and simplify your bill give me a call or send me an email.

Craig Hodges


586-330-9252 DID/Cell